COVID 19 RESPONSE
To Our Valued Customers,
During this uncertain time there is nothing more important to us than giving our valued customers the best service that we can, thus our team works tirelessly to continue giving shoppers the best experience.
As the world continues to take the necessary precautions to combat the global pandemic, we’re seeing impacts on shipping and e-commerce. Transportation availability and changing border relations have caused significant delays in shipping across the globe.
Currently, all carriers are experiencing severe processing, tracking and delivery delays due to COVID-19 and an increased volume of shipments during this time.
If you have not seen any recent tracking updates or delivery confirmation please be patient as carriers work through processing your shipments.
DUE TO THE AFFECTS OF COVID 19 WE ARE EXPERIENCES SLOWER THAN NORMAL SHIPPING TIMES AS WELL AS REDUCE CUSTOMER SERVICE HOURS!
Extended Shipping and Order Fulfillment Times:
Due to employee safety, we are operating with a reduced distribution center team and therefore shipping & delivery times are delayed/extended beyond our usual ship windows. We at Fem Athletica always strive to get your order swiftly and safely made, packed and shipped out the door to you and this has not changed!
Why is my tracking number not working?
Please note that many couriers are no longer guaranteeing specific delivery times. Our courier partners are doing their best to ensure the safety of our community. Please expect delays of your parcel due to courier companies cutting down planes and laying of workers. If you receive a tracking number and do not see information on the progress of your package this is completely normal. As such you will notice that the tracking details may not populate as quickly as usual. Rest assured that the order is on its way to you, and the closer it gets the more likely that updates will populate.
Can I expedite my order?
Most of our product offers free standard shipping on all orders, and are not expediting or prioritizing shipments. If you really want to expedite your order please contact us and you will have to pay shipping fee. Please note that if you have a concern about your order you are welcome to contact our team and we will do our best to answer all your questions!
We will continue to follow public health official inputs as we navigate this complex situation. Please stay home, safe and healthy.
- Fem Athletica Team <3